Once we have received your VIP service registration form, we enter it into our customer service system along with your requests, which are permanently saved on your account. Your VIP bag will only have your first and last name followed by your customer number. No other personal details will be included.
If you live in a secure apartment block or home and you are unable to be at home for your pickup or delivery, we can leave your garments in a dry area (with your permission) ready to be collected when you return home. We can also arrange to leave your bag with a family member, cleaner or concierge, but only with your permission. If you contact us prior to 9 am, we can schedule your pickup for later that same day and deliver 48 hours later. If you contact us after 9 am, we will do our best to fit you into our driver’s schedule if he is in, or near, your area. Otherwise, it will be the next business day.
Once we have collected your VIP bag, it is taken to the Quality Dry Cleaners store and we use your ID card to identify who you are and all your personal details/requests. Once all your garments have been entered into our system, we will charge you via your credit card. The invoice and credit card receipt will be delivered with your garments.